Melody House Musical Instruments L.L.C. is committed to sell high quality products. We acknowledge that sometimes you might want to exchange or return something you have bought.

If applicable, we will gladly refund or exchange the product subject to the following terms and conditions:

1) All products must be returned within 7 days from the date of transaction, given that the product is in good and unused condition, is in original packaging and with all required paperwork, (order confirmation, delivery note and invoice) parts and accessories.

2) Once a refund is requested, a valid reason is required (i.e manufacturer defect, incorrect product delivered…)

3) Audio products must be unopened and in their original packaging.

4) Customers may request for product collection for refund, and bare any/all return expenses.

5) Incases of an online purchase, the Customer has to apply via Melody House website for the cancellation. (Go to your orders & click 'Contact Customer Support'.)

*Do note that all online payments or card transactions will be refunded to your bank within 14 working days. Non-refundable or non-exchangeable products and services are as follows:

1) Labour, delivery and / or completed installation services.
2) Items that are damaged or miss-used with missing accessories.
3) Any purchased openbox or pre-used products.
4) Clearance or Special Offered products.
5) Returned with incorrect or damaged packaging.
6) Etched or otherwise personalized items (stickers, engraving, etc.).
7) Damaged or used products, which are no longer in sellable condition.
8) Delivery and installation charges, if the product has already been delivered or installed.

FAQ

What should I do if my order arrives damaged, defective or if the wrong item was shipped?
If you notice any visible damage to the product upon delivery, kindly refuse the delivery and inform us via email to customersupport@melodyhousemi.com.

How can I receive a refund if I paid by Card or Cash On Delivery?
If you have paid through our online payment methods or COD (Credit, Debit card or Cash On Delivery), the paid amount will be refunded to your bank account (COD customers are requested to share their bank details to complete the refund). The amount paid may take up to 14 working days to reflect in your bank account, depending on the bank.

SERVICE & REPAIRS

Our Service workshop provides maintenance and support for all microphones, electronics, pedals and loud speakers. As for Musical Instruments, we offer repair services for Guitars, Drums and Orchestral Instruments. Please visit our Instrument Repair Services page to Request a Free Consultation.

WARRANTY

Manufacturer warranty terms and conditions;

1) The manufacturer warranty is at least one year from the date of purchase, if applicable.
2) Please retain your proof of purchase and warranty card for any claims.
3) The primary responsibility for warranty services rests with the principal supplier or manufacturer.
4) The warranty becomes invalid if the product has been opened or tampered by unauthorized personnel.
5) Any Clearance or Special Offer products are not applicable for warranty.


Warranty repair service is excluded if the damage or defects have been caused by the following: Improper use, incorrect storage, dropping, excessive shocks, corrosions, water or sand damage.

*Do Note the technical team will have to look at it to determine if it will be covered or not.